Account Deletion Request

Welcome to the privacy and account management page for the Nepse Virtual Trader app.

How to request account deletion

You can request the complete deletion of your account and all associated data through either of these methods:

  1. In-App (Recommended): Open the Nepse Virtual Trader app, navigate to Profile > Settings, and tap on Delete Account. Confirm your choice to initiate the deletion process immediately.
  2. Via Email: Send an email to contact@aakashghimire.com.np from the email address registered to your account. Please use the subject "Account Deletion Request" and include your username.

Data Deletion and Retention Policy

When you submit an account deletion request, we begin processing it immediately. It may take up to 30 days to fully remove your data from our active systems and backups.

Data that will be permanently deleted:

  • Your personal account information (name, email address, profile picture).
  • Your authentication credentials and linked social accounts.
  • Your entire virtual trading portfolio, watchlists, order history, and current holdings.
  • Your social interactions, posts, comments, and followers/following lists within the app.
  • Push notification tokens and device information.

Data that will be retained:

  • Aggregated/Anonymized Data: We retain fully anonymized trading statistics (e.g., total market volume) and historical leaderboard snapshots. This data cannot be traced back to you or used to identify you.
  • Security Logs: Standard server access logs may be retained for up to 90 days for security, fraud prevention, and debugging purposes before being automatically purged.